Shipping
Items ordered online will be shipped the following business day, using postage method selected. Standard shipping within the UK is 3-5 business days. Next Day Delivery will arrive within 2 business days.
Please note: Next Day Delivery includes next day postage, shipped the following business day. Please allow 2 business days for the delivery of any next day postage order. Any orders placed on the weekend will be shipped on Monday.
International orders will vary pending the global situation around the pandemic and Brexit. Please allow several weeks for delivery. All orders will be processed the following business day - and shipped per postage selected.
Please note that once an item has been shipped, any queries on delivery should be sent to the courier through tracking provided.
Shipping to countries not listed can be arranged, please email for a quote.
Returns
Unused items can be returned with their packaging intact and in a saleable condition within 14 working days of receipt. Please contact us straight away to let me know that you would like to return all or part of your order, along with your order number, name and address and reason for return. I will then send you a printable returns slip along with details on how to send your item.
Please note that at this time I am unable to offer a free-postage return service. Returns made directly to the shop are welcomed despite ordering method. Please also note that due to their nature, custom orders cannot be returned or exchanged at this time.
For queries or issues with your order, please contact allison@oyaceramics.com